SmartOSC Scored Triple Win At Asia eCommerce Awards 2024 In Singapore

This year marks SmartOSC’s first win for Best eCommerce Innovation, thanks to its groundbreaking product, QuikCommerce. Designed as an AI-powered order management system, QuikCommerce tackles a major industry challenge: the absence of a centralized, efficient solution for managing orders.

By automating order processing and optimizing warehouse operations, QuikCommerce has enabled clients to achieve a 10% revenue boost, greater operational efficiency, consistent promotional execution, and heightened customer satisfaction—setting a new standard in the eCommerce landscape.

SmartOSC’s strategic and technical expertise also played a vital role in transforming United Cellars’ eCommerce platform, earning the agency its first-ever Best Use of Customer Retention and Churn Reduction award, alongside Cathay Pacific. By implementing a user-centric design and integrating powerful, customizable extensions, SmartOSC helped United Cellars boost customer retention, reduce churn, and elevate the overall shopping experience.

United Cellars faced significant challenges from a malfunctioning platform due to two previous vendor setbacks. SmartOSC stepped in to completely revamp their eCommerce site, integrating custom extensions that not only retained customers but also delivered a seamless online shopping experience, reinforcing United Cellars’ position as a leading digital retailer.
Reflecting on these remarkable achievements, Duong Bui, Country Manager of SmartOSC, enthusiastically remarked: “Winning at the Asia eCommerce Awards for four consecutive years, and in even more categories than last year, reaffirms SmartOSC’s capabilities. Our strength lies in our ability to stay one step ahead, consistently seeking innovative and effective solutions to help our clients thrive in an ever-changing landscape. We look forward to continuing this journey and achieving even greater success together.”

This year also marks SmartOSC’s third win for Best eCommerce Consultant, acknowledging the agency’s exceptional consulting capabilities, user-centered approach, and UX expertise that continue to set a standard for retailers across Asia and Oceania.

SmartOSC stands alongside other notable winners, including Think China for brands such as L’Oréal Group and SkinCeuticals Hong Kong, and ADA for Rizman Ruzaini Creations.

About SmartOSC

Founded in 2006, SmartOSC is an industry-leading digital transformation and eCommerce agency, offering end-to-end solutions for businesses across various industries. The company specializes in delivering cutting-edge digital transformation strategies, leveraging emerging technologies such as AI, blockchain, and cloud computing. With a global team of experts across countries including Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, Korea, the US, and the UK, SmartOSC has built a reputation for delivering innovative, scalable solutions that drive business growth.

About Marketing-Interactive Asia eCommerce Awards

MARKETING-INTERACTIVE is proud to present the fifth edition of the Asia eCommerce Awards. Designed to recognise excellence in eCommerce across Southeast Asia, South Asia and ANZ regions, there are 37 enterable categories offered to reflect the breadth and creativity of the industry and showcase the best industry players from brands and eRetailers to agencies and enablers.

Judged solely by an independent panel of senior industry experts, the awards present the perfect opportunity to showcase your best work to the wider industry, increase credibility for your work, and mark yourself as an industry leader.