Business Operations & Outsourcing

Experience outcomes, not work

Redefine success in every corner of your business with precision, innovation, and efficiency

Transform every corner of your business with our adaptable operating model that seamlessly integrates multidisciplinary teams and cutting-edge technologies within a dynamic ecosystem of partners. With a commitment to overall cost optimization, we consistently strive to deliver maximum value for:

Process Transformation: Enhance performance through cutting-edge practices for growth and innovation.

Governance & Reporting: Generate data-driven analyses for continual process optimization.

Operations: Provide tailored solutions through a skilled, multilingual, and experienced team to ensure seamless support.

Business Operations Outsourcing

Our Offerings

We enhance operational efficiency to minimize service delivery time and costs

Smart Business Operations

 

Simplify your sales environment, bridge the gaps between buyers and sellers, along with substantially boost to transform sales and revenue operations by a comprehensive services

Global Supply Chain Management

 

Create a data-driven operating model that connects intelligent technologies, talent, and data and analytics to provide real-time, actionable insights

Enterprise Process Automation

 

Seamlessly integrate intelligent technologies, talent, and advanced analytics to create a dynamic and responsive operating model

We assist your end-customer needs for better engagement and interaction

Smart Sales Service

 

Create and maintain website and app content, engage with sellers to manage product catalogue and other such services to keep online store up to date for your customer

Digital Marketing

 

Offer comprehensive suite of digital marketing services to understand your customer, engage them at their moment of need and most importantly across all your channels

Intelligent Customer Service & Contact Center

 

Operate full featured contact center and form a 360° view by managing customer interaction across email, bots and virtual as well as traditional voice channel

Success Stories

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Discover the projects that transformed our clients' business

Fortune 500 company

21.5%
increase in web and app traffic
Risks and issues
minimized during launch
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DAIKIN Vietnam

65.000
successfully processed digital forms at 250+ departments
<12 hours
average time to complete a request
<1 day
total time to process request forms to sale
Read story

Smartbox

21%
increase in customer number since launching
38%
increase in rate of return
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Online gaming platform

500.000+
views per livestream
200.000
international views in just one livestream through the organic reach
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Convenience stores chain

30%
increase in sales volume of Black Friday and Cyber Monday
10%
growth in cross-selling and up-selling
38%
increase in ROAS
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SmartOSC
SmartOSC
SmartOSC
SmartOSC
SmartOSC

Our People

SmartOSC

Global Services, Delivered Locally

Minimize hiring and HR headaches with our 1000+ professionals across 11 centers. We specialize in delivering local insights for informed decision-making, reducing time to value, all while ensuring absolute confidentiality.
SmartOSC

Value Enablers

With 18+ years of strategic managed services experience, we elevate 1000+ roles to focus on higher value and business outcomes with a highly agile and experienced workforce, proficient in diverse languages, business processes & models.
SmartOSC

Multidisciplinary Team

SmartOSC boasts a team of certified experts - designers, architects, data scientists, business strategists, industry leaders. We empower businesses to achieve resilience, agility, competitive advantage, and greater value.

Our Working Process

SmartOSC

Assess

Craft personalized job roles, skill matrices, and identify process optimizations, ensuring peak technological performance through our expert evaluation of tools and configuration requirements.
SmartOSC

Design

Tailor training programs, establish dynamic team roles, and foster process excellence. Ensure seamless integration of cutting-edge technology through our meticulous creation of configuration documents and a secured role-based access control matrix.
SmartOSC

Implement

Initiate operations, provide essential training, and manage stakeholder impact with adept processes. Seamlessly integrate technology by onboarding your team, granting system access, and configuring essential tools and services.
SmartOSC

Operate

Provide valuable feedback, insightful recommendations, and continuous learning through precise tracking and reporting to ensure sustained excellence across all our operations

Our Working Process

Assess

Craft personalized job roles, skill matrices, and identify process optimizations, ensuring peak technological performance through our expert evaluation of tools and configuration requirements.

Design

Tailor training programs, establish dynamic team roles, and foster process excellence. Ensure seamless integration of cutting-edge technology through our meticulous creation of configuration documents and a secured role-based access control matrix.

Operate

Deliver valuable feedback, insightful recommendations, and continuous learning opportunities through precise tracking and reporting. Our unwavering commitment is to the constant enhancement of processes, ensuring sustained excellence across all aspects of our operations.

Implement

Initiate operations, provide essential training, and manage stakeholder impact with adept processes. Seamlessly integrate technology by onboarding your team, granting system access, and configuring essential tools and services.

Talk to our experts

Contact us

Insights

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