Adobe vs Salesforce: An In-Depth Comparison for Singapore Marketers

Overview Adobe vs Salesforce

What is Adobe Commerce?

Adobe Commerce (formerly known as Magento) is an open-source eCommerce platform that operates under the PaaS (Platform-as-a-Service) model, enabling businesses to create professional eCommerce websites.

Adobe Commerce is available in two main forms:

• On-premise: The website is installed and managed on the company’s servers.
• On-cloud: Adobe hosts and manages the website for the business.

Additionally, Adobe Commerce supports Magento Open Source, a free version that anyone can download and use.

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud, formerly Demandware, is a cloud-based eCommerce platform that follows the SaaS (Software-as-a-Service) model. It offers high scalability and numerous features to help businesses provide a seamless and effective shopping experience. 

Salesforce Commerce Cloud has three main editions for building eCommerce websites: Salesforce B2C Commerce, Salesforce B2B Commerce, and the recently introduced Salesforce B2B2C Commerce.

In summary, Adobe vs Salesforce are two leading eCommerce platforms, each with unique features and approaches.

Watch more: Top 10 Adobe Commerce Agencies in Singapore

An In-Depth Comparison for Singapore Marketers

Cost Comparison

The cost of Adobe Commerce in the Singapore market also varies based on several factors, including the chosen version and the monthly revenue of the business. As a PaaS solution, businesses must purchase software licenses annually and then pay a monthly fee for hosting and support if needed. License costs start from around $22,000, with hosting costs beginning at 

The cost of Salesforce Commerce Cloud depends on various factors, primarily the scale of the business. Operating as a SaaS solution, businesses pay a monthly fee based on the number of users and the revenue generated by the website. Costs start from approximately $2,500 per month, depending on the Gross Merchandise Value (GMV), and can increase to tens of thousands of dollars for larger enterprises.

The costs of Adobe vs Salesforce can vary significantly depending on the business scale, specific requirements, and customization levels. 

For instance, for a business with a GMV of $25 million, the platform usage cost for Salesforce Commerce Cloud might be around $250,000 per month, whereas for Adobe Commerce Cloud, it could be approximately $120,000 per month. In general, Salesforce Commerce Cloud tends to have higher costs compared to Adobe Commerce.

Feature Comparison

Salesforce Commerce Cloud and Adobe Commerce (Magento) are two leading eCommerce platforms known for their powerful and diverse feature sets. Below is a comparison of their features, highlighting the differences between Adobe vs Salesforce:

Content and Product Management:

• Adobe Commerce: Known for its high scalability and flexibility, it efficiently manages thousands of SKUs with diverse content and product management capabilities.
• Salesforce Commerce Cloud: Offers robust content and product management tools, supporting rich product catalogs with advanced options to enhance the user experience.

User Experience:

• Adobe Commerce: Leverages Adobe Experience Cloud to create personalized and flexible online shopping experiences.
• Salesforce Commerce Cloud: Utilizes intelligent marketing platforms to optimize user experiences based on customer data.

Order Management and Customer Accounts:

• Adobe Commerce: Offers powerful multi-channel order and customer account management capabilities, ensuring comprehensive customer management.
• Salesforce Commerce Cloud: Features integrated order and customer account management to streamline the shopping process and enhance customer interactions.

B2B Functionality:

• Adobe Commerce: Designed for B2B eCommerce, it allows sellers to manage both traditional and online stores from a single admin panel.
• Salesforce Commerce Cloud: Adobe vs Salesforce, Salesforce provides strong B2B management with capabilities like business account tracking, batch ordering, and tiered pricing.

Integration and Scalability:

• Adobe Commerce: With its open-source architecture, it supports flexible integration and source code customization to meet specific business needs.
• Salesforce Commerce Cloud: Integrates seamlessly with other Salesforce products and offers additional applications through AppExchange.

Security and Compliance:

• Adobe Commerce: Focuses on security, offering features to protect customer and business information.
• Salesforce Commerce Cloud: Maintains high-security standards and compliance with data security regulations.

When evaluating Adobe vs Salesforce for eCommerce, businesses should consider these key features to determine which platform best suits their needs.

Ecosystem Comparison

Salesforce Commerce Cloud is part of Salesforce, the leading Customer Relationship Management (CRM) platform. It integrates seamlessly with Salesforce CRM, providing a unified platform for customer management and interaction. This tight integration is advantageous for companies heavily reliant on Salesforce for customer management. Additionally, Salesforce Commerce Cloud integrates with the Customer 360 ecosystem, including data, AI, and third-party utilities.

Compared to Adobe vs Salesforce, Adobe Commerce Cloud is part of the Adobe Experience Cloud, which offers a comprehensive set of marketing and customer experience solutions. It integrates with other Adobe tools to support a seamless multi-channel customer experience. Key Adobe Experience Cloud tools include:

• Experience Manager: CMS for creating, managing, and distributing content across channels.
• Analytics: Platform for collecting and analyzing customer data.
• Target: Automated marketing for personalizing content and experiences.
• Audience Manager: CDP for combining customer data from various sources.
• Journey Optimizer: Platform for managing customer journeys.
• Experience Platform: CDP for managing and analyzing customer data.

Watch more: The Best Salesforce Solutions for Your Business

Adobe vs Salesforce: Which is the most suitable platform for Singapore Marketers?

Adobe vs Salesforce are powerful eCommerce platforms, each catering to different business needs and market segments. Adobe Commerce is ideal for businesses in Singapore that demand high customization and greater control over their eCommerce operations, offering extensive flexibility to tailor the platform to unique business requirements.

On the other hand, Salesforce Commerce Cloud is particularly well-suited for large enterprises in Singapore that require a tightly integrated eCommerce solution with their existing CRM system, providing seamless customer data management and robust marketing capabilities.

Ultimately, the choice between these platforms should be guided by the business’s specific needs, technical capabilities, growth plans, and budget constraints. Understanding these factors will help determine which platform aligns best with the brand’s objectives and can effectively drive its digital strategy forward.

As a certified Salesforce partner, SmartOSC assists leading enterprises in aligning their sales, commerce, marketing, and customer service. As an Adobe Commerce Gold Solutions Partner, we also focus on innovation with a highly skilled team, delivering high-quality enterprise commerce solutions through the Adobe ecosystem. 

Whether you choose Adobe vs Salesforce, partnering with SmartOSC ensures you receive the best guidance and support for your eCommerce needs.

Conclusion

The debate between Adobe vs Salesforce centers around two eCommerce platforms, each catering to distinct market segments with unique features and capabilities. For Singapore marketers, the choice should be guided by the specific needs of your business, technical capabilities, growth plans, and budget constraints. 

Understanding these factors will help determine which platform aligns best with your brand’s objectives and can effectively support your digital strategy in the Singapore market. Contact us now for free advice on your suitable eCommerce solutions!